Proudly Australian Made & Australian Owned. Australian Merino Fabric & Garments ... Naturally!

Payment, Duties and Shipping

PAYMENT

Payment can be made by Visa or Mastercard, Direct Deposit, Cheque or Pay Pal 

We do not store credit card information. Credit card information is securely submitted for processing via 2048 Bit v3 SSL encryption and we do not see the details. 

TAXES & CUSTOMS

When purchasing from outside of Australia you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for import duties, taxes and customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

OUT OF STOCK

If any items are not available we will let you know and offer either an alternative or an estimated delivery time for the item to go on back order.

SHIPPING & DELIVERY DISPATCH

We try and dispatch your order within 48 hours of receiving it but delivery does depend upon the postal service. Our cut off time for Australia Post is 12 noon.

PLEASE NOTE: Australia Post is experiencing some delays both domestically and internationally.  For more information please click on the link below.

https://auspost.com.au/about-us/news-media/important-updates/coronavirus

AUSTRALIA WIDE
We charge a flat postage rate and use Australia Post and once we dispatch your parcel the timing depends on Australia Post.

Standard Post $11 (time depends on the Australia Post zone)

Express Post $16.50 (time depends on whether it is in the Australia Post zone)

INTERNATIONAL
We charge a flat postage rate world wide and are currently using DHL to send to most of the world except for New Zealand where we are using Express International with Australia Post

Standard International Post has been suspended

Express International Post Usually 5-7 days* $60

*Please note delivery times may vary depending on the Post Service in each country - there may also be delays in delivery due to hold ups in Customs in different countries which are out of our control.

*COVID-19 DELAYS

There are currently delays due to the shortage of planes flying around the world however DHL has been delivering in a timely manner.

 

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