Payment, Duties and Shipping
PLEASE NOTE: Due to Covid -19 Australia Post is experiencing some delays both domestically and internationally. For more information please click on the link below.
Payment can be made by Visa or Mastercard, Direct Deposit, Cheque or Pay Pal. We do not store credit card information. Credit card information is securely submitted for processing via 2048 Bit v3 SSL encryption and we do not see the details.
TAXES & CUSTOMS
We ship world wide. Import duties, taxes and custom charges are not included in the price of shipping and are the responsibility of the buyer. The amount charged is at the discretion of the customs agency within the destination country and is determined, in part, by the value of the item/s. Payment of duties and taxes are due at collection/delivery. Prior to purchase please check with your country’s customs office to determine what additional costs may be added. When ordering, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
OUT OF STOCK
If any items are not available we will let you know and offer either an alternative or an estimated delivery time for the item to go on back order.
SHIPPING & DELIVERY DISPATCH
We try to ship within 24-48 hours of receiving orders and as Australia Post picks up from us our cut off for orders is 12 noon.
We are currently experiencing a huge demand for our products and there may be a delay in our usual speedy despatch of orders. Thankyou for your patience.
We pick & send in the order they are received whether they are Express or Standard.
Delivery time depends upon the speed of the postal service & once it has left our premises we have no control over this.
PLEASE NOTE: Australia Post is experiencing some delays both domestically and internationally. For more information please click on the link below.
We charge a flat postage rate and use Australia Post and Couriers depending on the area. Once we dispatch your parcel the timing depends on Australia Post and the Couriers.
Standard Post $11.00 (Australia Post or Courier shipping)
Express Post $16.50 (time depends on whether it is in the Australia Post zone)
Please note: Australia Post and Couriers are NOT guaranteeing next day delivery on Express Post.
We charge a flat postage rate world wide and recommend using DHL to send to most of the world except for New Zealand where we are using Express International with Australia Post. Please note there may be extra charges added by your country of import eg. customs duties, VAT etc this is your responsibility.
Standard International Post is available but there may be long delays due and we are will not be responsible for any loss of parcels* $30
Express International with DHL Usually 4-7 days* $60
*Please note delivery times may vary depending on the Post Service in each country - there may also be delays in delivery due to hold ups in Customs in different countries which are out of our control.
There are currently delays due to the shortage of planes flying around the world however DHL has been delivering in a timely manner.