Returns, Refunds and Warranty
RETURNS, REFUNDS & WARRANTY
Goods may be exchanged, refunded or credited to your store account if the item isn't as you envisioned or is not the correct size. Please contact us within 7 days of receipt of the item - All returns are to be made within 14 days.
Goods must be in their original condition and not worn or washed and should have all tags, labels & packaging attached and intact. When trying items - please try on after a shower and without talc, deodorant or perfume.
Please contact us within 7 days of receipt of goods to return items and we will give you a RETURNS FORM & RETURN NUMBER and will know to expect your items in the mail. All returns are to be made within 14 days.
PLEASE NOTE - There are NO returns or exchanges on Face Masks.
REFUND & CANCELLATION FEE
Please note that if an order is cancelled or returned and we need to refund any amount that there is a 5% fee (depending on payment type used) to cover the cost of the charges that we incur.
We do not pay the postage for the return of goods but will cover the cost of postage from our end to send out again - once only only on full price items. If it is a Sale or Discounted item for exchange you will have to pay the extra freight charge for us to send it out again.
If there is second return postage will be charged to the customer.
If a refund is required this will be paid back via the same method as we were paid - processing of credit cards is done via 2048 Bit v3 SSL encryption and we do not see the details only the corresponding order number.
RETURN TO SENDER - if an item is not collected and returned to us (ie Return to Sender) Australia Post charges us a Returns Fee & unfortunately we will charge this fee to customers as well.
SALE / DISCOUNTED ITEMSIf no postage was paid on the original order and you require a refund, postage will be deducted from the Refundable Amount.
There are no refunds on Sale / Discounted items but we're happy to swap sizes or styles if available, or issue a credit to be used another time - you will have to pay any extra postage on items for exchange.
Please neatly fold items and place in a plastic bag for protection. All items must be unworn.
Email: email@example.com Phone: 1800 606 969 or 07 3806 4869
Merino Country warrants that goods are supplied free of defects. Merino Country accepts responsibility for all fabric &/or construction faults. Should you believe that your goods are faulty, please contact us to discuss & arrange for repair/replacement, upon inspection. Merino Country does not accept responsibility or offer warranty on garments that have not been cared for &/or stored according to our recommendations.
Please contact us and we will send you a WARRANTY FORM & WARRANTY CLAIM NUMBER to fill and send back with your item.
PLEASE NOTE: We do not pay the postage for the return of goods but will cover the cost for new products sent out again.
Phone: 1800 606 969 or 07 3806 4869