Returns, Refunds and Warranty

Returns, Refunds and Warranty

Please contact us within 7 days of receipt of goods to return items and we will give you a RETURNS FORM & RETURN NUMBER and will know to expect your items back. 


Merino Country warrants that full price goods are supplied free of defects. Merino Country accepts responsibility for all fabric and/or construction/ manufacturing faults.

Please check your garments as soon as you receive them and should you believe that your goods are faulty, please contact us straight away to discuss & arrange for either a repair or replacement, upon inspection. 

Merino Country does not accept responsibility or offer warranty on garments that have not been cared for or stored according to our recommendations.

Our Warranty does not cover items that have holes caused by Moths/Insects, incorrect detergents, catching on objects, general wear and tear or other factors beyond our control once you have received them.

If it is potentially a manufacturing or fabric fault please contact us and we will send you a WARRANTY FORM & WARRANTY CLAIM NUMBER to fill and send back with your item.

PLEASE NOTE: We do not pay the postage for the return of goods but will cover the cost of postage of replacement products being sent out again.

Email: Phone: 1800 606 969 or 07 3806 4869


Please note that if an order is cancelled or returned and we need to refund any amount that there is a 5% fee to cover the cost of the 3rd Party charges that we incur & restocking costs including repackaging if necessary.


There are no Refunds or Exchanges on Sale / Discounted items for change of mind. Please note these may be end of runs, samples or seconds with faults. We will always indicate if they are discounted due to a fault.

Email: Phone: 1800 606 969 or 07 3806 4869