Returns, Refunds and Warranty

Please do not just send your items back without contacting us first and receiving a Returns Number & confirming if your item is returnable. 

Please check your garments as soon as you receive them and should you believe that your goods are faulty, please contact us straight away to discuss & arrange for either a repair or replacement, upon inspection. 

All returns are to be made within 14 days.

Whilst we try to accommodate most requests there are some items we cannot accept back unless faulty. Due to Health Regulations, we cannot accept returns or exchanges, including change of mind or incorrect sizing on any underwear or intimate products (Bras & Thermals are OK), Boxers, Briefs, Face Masks Beanies, Balaclavas, Earwarmers/Headbands, Neckwarmers & Neckgaitors or socks unless items are faulty. 

Please choose carefully so you are not offended if we do not accept a return - if unsure of  your size please contact us before you order as we can not accept a return on underwear for an incorrect size/change of mind.
Goods must be in their original and a saleable condition and not worn or washed and should have all tags, labels & packaging attached and intact. When trying items - please try on after a shower and without talc, deodorant or perfume.

We do not pay the postage for the return of goods but will cover the cost of postage from our end to send out again - once only only on full price items. If it is a Sale or Discounted item for exchange you will have to pay the extra freight charge for us to send it out again.

If postage hasn't been charged on the first order or there is a second return postage will be charged to the customer on returns. If an exchanged item is returned we will refund the amount less postage & 3rd Party payment charges. 

If a refund is required this will be paid back via the same method as we were paid - processing of credit cards is done via 2048 Bit v3 SSL encryption and we do not see the details only the corresponding order number.

RETURN TO SENDER - if an item is not collected and returned to us (ie Return to Sender) Australia Post charges us a Returns Fee & unfortunately we will charge this fee to customers which will be deducted from any refunds owing.