Please contact us within 7 days of receipt of goods to return items and we will give you a RETURNS FORM & RETURN NUMBER and we will know to expect your items back. Please do not just send your items back without contacting us first and receiving a Returns Number & confirming if your item is returnable.
There's just a few things to take note of:
We can not accept back items of an intimate nature including all socks and intimate underwear including childrens, womens & mens boxers & briefs.
Please contact us within 7 days of receipt of your goods by email or freecall phone before returning items.
We do not pay the postage for the return of goods but will cover the cost of sending back to you once.
SALE ITEMS - No Refunds or Returns on Sale Items.
Please note that if an order is cancelled or returned and we need to refund any amount that there is a 5% fee to cover the cost of the 3rd Party charges that we incur & restocking costs including repackaging if necessary.
Wash before Wear. Warm Gentle Machine Wash. Use PH Neutral Detergent (no whiteners/brighteners or stain removers- they do nasty things to wool). Definitely NO Bleach. Warm Iron. Line Dry or Low Heat Tumble Dry (remove from Dryer just before completely dry) and do not wash with with sharp objects.
The more care you give your Merino wool products the longer they will last. Whilst our products are machine washable, to get the best life out of them we recommend handwash or gentle machine wash and please take care with what you wash them in and with.
Please note - do NOT use any detergents which contain Bleach, Whiteners or Brighteners or stain removers - there are a couple of big brands with bleach/whiteners/brighteners/stain removers which weaken the fibres and create holes in Merino fabric and are to be avoided. If unsure of what to use please contact us on 1800 606 969 and we'll help you out!
AVOID products that say things like "tough on stains" "super white" etc - they'll often have the following wording and are to be avoided - Optical Brighteners, Enzymes, Bleach - either chlorine or oxygen based, Heavy Duty Detergents, Softeners, Stain Removers, "Bio” detergents containing enzymes