This is Queensland Cooler

Please contact us within 7 days of receipt of goods to return items and we will give you a RETURNS FORM & RETURN NUMBER and we will know to expect your items back. Please do not just send your items back without contacting us first and receiving a Returns Number & confirming if your item is returnable.

There's just a few things to take note of:

• We can not accept back items of an intimate nature including all socks and intimate underwear including childrens, womens & mens boxers & briefs.                  
• Please contact us within 7 days of receipt of your goods by email or freecall phone before returning items.                                                                                 
• We do not pay the postage for the return of goods but will cover the cost of sending back to you once.
• SALE ITEMS - No Refunds or Returns on Sale Items.                                                       

Please note that if an order is cancelled or returned and we need to refund any amount that there is a 5% fee to cover the cost of the 3rd Party charges that we incur & restocking costs including repackaging if necessary. 

Please visit our Returns, Refunds & Warranty page for full returns policy and information.